Uccx historical reporting Also, i am trying to locate a reort that shows abandoned calls verses terminated calls. UCCX version 11. Solved: We'd like to run a report that lists all the calls that were missed today. 5 - Team Data; Voice CSQ Agent Detail Report - Lists the CSQ (queue), agent name, agent ID, current state, duration, and not ready reason (if applicable) since midnight. This provides users the ability the further customize their widgets by filtering the call detail records. The UCCX application provides three users that can be used to access the UCCX database directly in order to extract information for the purposes of wallboard applications, Quality Management, Workforce Management, and custom historical reporting. Hi, is there a limit on the number of historical report users for UCCX 7. The Peak busy hour for my customer's contact center is the morning and is shown in other reports as being in the morning, but the Traffic Analysis report has it in the afternoon. 0 07/May/2011 Unified CCX 7. 22 MB) View with Adobe Reader on a variety of devices Using historical report tool, is possible to display the number of concurrent calls/sessions inbound to an IVR application for a particular range of time? You can use the Real Time Reporting tool to get the active concurrent calls in UCCX. a. 0 MB) View with Adobe Reader The historical report has an upper limit of 8000 rows. A popular report we are often asked about is one that details Good Afternoon, I have searched all over but cannot find an answer to my specific question. 1) In the Traffic Analysis report, there is a field for Peak Hour. xml. Cisco Unified Contact Center Express Reporting Guide, Release 11. Are there any reports in CUIC that shows this info? In a All Fields Historical Reports reference guide, there's apparently a v When you go into AppAdmin and set the Historical Reporting User password (uccxhruser) The UCCX Data Source shows online and Historical Reports will run. I have a customer who is running Historical reports but there are some discrepancies between "Contact Service Queue Activity Report (By CSQ)" and "Agent Summary Report". Hi, I currently have a UCCX 8. 10. 0. I noticed that the documentation references CRD. EDT: Debugging. x: Data Migration Backup Failed 23/Jun/2011 Thank you for the reply. I highly doubt, there is a large or For more information, see utils uccx synctocuic command in the Cisco Unified Contact Center Express Administration and Operations Guide. 1 \ > cluster running UCCX 9x. Solved: Hi, I have created on UCCX some outbound configuration (Direct Preview Outbound). My doubt is in the current state, did reports get Call detail search sets were added to UCCX historical reporting widgets with the release of Variphy Insight version 12. it changes the password for UCCX datasource automatically for historical reporting with CUIC. Mostly it’s the Historical Reports section that we need to give users access too. UCCX Upgrade question Cisco VOIP. Do you know if you use Historical reporting or CUIC? Neal Haas From: cisco-voip [mailto:cisco-voip-***@puck. Infortel Select has a robust set of Contact Center reporting tools to make better-informed business decisions. From this processing server, seperate application/scripts (SQL) a UCCX – Reporting on Wrap-Up data Wrap-up time (also known as Work Time ) is the time spent by a Contact Center agent doing work after a call has concluded. Everything runs fine, both historical and live data. How long is the data kept for historical reporting? Thanks in advance. The Reset Stats dialog box opens for you to confirm the reset. exe file: . I. 35 MB) PDF - This Chapter (2. When initially logging in, use the UCCX Administrator credentials. The URL for CUIC is: https://uccx:8444/cuic/ You may also access it Recent Call History Report. These reports consist of the following components: Data Source. 0(1) Support Documentation. Is there such report? The following report is only a summary and does not provide the necessary info: Under Unified CCX Historical->S We have a single node UCCX 9. 2 environment with co-resident CUIC used for historical reporting. 6(1) In the Cisco Unified Intelligence Center I'm looking for a report that shows if an Agent transferred out a call they received to someone else. Anand. HISTORICAL_REPORTING_MANAGER Module Failure Name : HISTORICAL_DATABASE UNKNOWN_PARAMTYPE:Module Run-time Failure Cause : 3 Step 1: Set the password for the Historical Reporting User. talkTime + ACD. When configuring a report using the UCCX Historical Reporting tool, I noticed that under the parameter setting (available) there are agents listed that are no longer configured in CUCM or UCCX. You can use this step to view the current state of the Cisco Unified CCX system or to report back to a caller such information as current wait duration, position in queue, and expected wait time. I need to be able to Hi Cisco Experts, We have issue about RNA calls on "Agent State Detail table" and "CSQ Agent Summary table" show mismatch. Superuser' In case, you are not able to remember the password for the user that you get after running the above command then you can always set a new Super User and password using the below commands from UCCX Hi, I've a client with UCCX HA setup (System version: 8. The reports data is stored in the Informix application database which requires the HR User credentials. 1, I am going to 10. x? We are finalizing the SoW for Compass Group and that is one of their questions. Pls rate helpful posts !! View solution in original post. I am NOT doing Is it possible to extract the historical reporting data *only*, and move that into CUIC (CCX 10. You can also use the UCCX Serviceability & Administration Guide to If historical reports say that there is no data when the Publisher is the Master. x to UCCX 5. Permalink. Timescale, Duration, Counter type (agent, topic, Cisco UCCX Reporting overview Nayan Vaghela, Product Manager - CCBU Agenda Reports Provide Information You Can Act On Real-Time Reporting Historical Reporting Reporting Roadmap and Cisco Unified Intelligence Center UCCX Script Editor behavioral issues (not when working in Anonymous mode) that involves interaction with the UCCX server : MIVR : UCCX Unified CCX Editor. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎01-04-2013 09:12 AM - edited ‎03-14-2019 11:04 AM. Voice CSQ Summary Report - This is the same team report that shows up in Finesse. The previous versions did not have the ability to include inactive UCCX • Consolidated historical and real-time reporting • Real-time data for Finesse agents and supervisors via Reporting gadgets • Gadgets are added to the default gadget layout, no manual configuration CCE • Intelligence Center Live data reports super fast • Real-time reports in Finesse for Agents • Gadgets as part of default URL for the UCCX CUIC Web Consoler is https://ip_address:8444/cuic. There are two UCCX and I checked the Replication Servers in the CCX Serviceability and the UCCX primary is Dropped/Timeout state. User information, permissions for each user, and the intended purpose of each user are described here: Solved: Morning all, I have a customer that wants the following: To see where the longest wait time is and then correlate how many agents were taking calls and available. e. Schedule a demo today. Is this possible to obtain this using a standard historical report or how uccxhruser: Has access to many configuration and historical tables in the UCCX database. \Program files\Cisco UCCX Historical Reports. The new call detail search sets function the same way as the UCCX reporting search sets and they can be Historical Reporting—to perform Historical Reporting tasks, including configuring the database server, synchronizing data, configuring users, installing client software, and purging your database. Uninstall Historical Reporting client (HRC−7. Does anyone know if there's a canned report I can pull to see how many calls had 2014-09-18 20:20:50 UTC. There is total calls offered field that we want to understand how you calculate in the system. Report Reference Values List. The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. We do have an uccx ivr script running with email callback message working fine though ! Do any of you know whether custom reports/queries configured using the Historical Reporting plugin with UCCX can be saved when you upgrade from IPCX 4. 1 with inbuilt-CUIC Is it possible to send UCCX/CUIC historical reports using O365 instead of SMTP based on-prem exchange server? running 8. To limit the performance impact of historical reporting on a particular Unified CCX server, you can configure a maximum number of -Nate > On Jan 18, 2015, at 10:00 AM, Jason Aarons (AM) <jason. If issue is specific to a step, set the debug level for that step to Debugging. Log in to Cisco Unified Contact Center Express Administration using the Unified CCX username and password. Cisco Unified Contact Center Express Historical Reporting Guide, Release 11. However when running Historical Stock or Custom Reports they don't show any data. 5 Historical Report Data Missing; Options. net] On Behalf Of Brian Meade Sent: Thursday, September 18, 2014 11:33 AM Solved: Hello all, Ccan you tell me how to change language finesse that is integrated with uccx? Thanks a lot for your help. Do a fresh install of Historical Reporting client. 1. The "Abandoned Call Detail Activity" report in UCCX Historical Reports only lists Historical report. Looking through The Cisco Unified Contact Center Express Historical Reporting Guide describes all the fields in a historical report. What if a call is offered to agent 1 (it will show in there total calls offered), agent 1 does not We are running Cisco UCCX v 11. Then I could use Historical reporting to report on that Variable?? Hi, I'm a little new to UCCX. The "Query Designs" section is intended for custom report 8. It can only be used for custom historical reporting and Cisco Unified Workforce Book Title. The CISCO IPCC UCCX. For historical reporting purpose, In old system, we used run sql backup to take the db_cra from production server to a processing server. I've recently enabled a post call survey application, and created a call custom variable report that captures the answers to each question. I am having a hard time understanding how to (or even if it is possible to) put CUIC historical reports (specifically historical reports, not live data reports) into a Finesse gadget in UCCX. To limit the performance impact of historical reporting on a particular Unified CCX server, you can configure a maximum number of Management, and custom historical reporting. 0(1) Chapter Title. It works when I use an administrator account but not when running as a supervisor of the team of the deleted agent. 17 MB) View with Adobe Reader on a variety of devices Search and display the Resource table for agents who are active (Resource. 1 to 8. Yes, the historical reporting client has been depreciated in favor of CUIC. 94 MB) PDF - This Chapter (3. It says 'No Data Available'. My memory tells me i have seen a report in HR client that does this so i say not a problem. Historical Reports. You will need to configure each supervisor with access to reporting just as before. Determine the sum of handle times for all calls handled by this CSQ, then divide by Calls Handled—Total, if calls. 26 MB) View with Adobe Reader on a variety of devices Cisco Unified Contact Center Express Reporting User Guide, Release 12. EXPR_MGR: Debugging We can pull reports from the CUIC web gui or from running a sql queries from the UCCX CLI. ) where I am doing a 'Call Redirect' to an extension. However, the contactroutingdetail table does not have theses fields. 4. PDF - Complete Book (4. When trying to create Reports Currently we are running UCCX 9. 5. Query Designs Historical Reports. Agent Based Reporting. _Cisco UCCx Supervisors, reporting (real-time and historical), call recording Page 9 Channel prioritization and definition of user workload. Step 2)Click Yes. Our provider has suggested that it's BT's fault, but I can see Historical Reporting Licenses Available(=0); Report cannot be generated. 11002-27 to Release 10. The call centers reading I am building some custom reports for our orginization and have been going through the historical reporting administrator and development guide. Currently, i notice once i give an Solved: hi, I have another team (Dev) trying to integrate their application (Tableau) with our UCCX to get access to the DB for reporting. Is there any API for interacting directly with the DB or is it done throught XML? Are the any The UCCX application provides below three users that can be used to access the UCCX database directly in order to extract information for the purposes of wallboard applications, Quality Management, Workforce Management, and custom historical reporting. They have a high staff turnover and users that left, is deleted in UDP and End User, so they don't even appera on UCCX anymore, but when running Historical reports even just for the last week, users that left months ago still appear there still. csd1, csd2, and csd3. 17 MB) View with Adobe Reader on a variety of devices Book Title. View all your CDR analytics, reporting, and management We have Agent Historical ACD and NonACD report. Report Components. 0(2) which is support 2 call centers (2 different teams, CSQs, skill set, etc. I am using UCCX 12. Is that Historical reports, click Stock _ Unified CCX Historical. In Variphy version 12, Dashboards are accessible via the "Dashboards & Widgets" option in the main navigation. 6(1) Chapter Title. ) The Historical Reporting user from both teams should be only able to see report from their own call center. Level 1 Options. Sounds good. The documentation seems to indicate that the CUIC historical reporting gadget only This happens when the authentication of the UCCX DataBase is changed from Windows only to SQL server and windows (mixed mode). So far we do not have api support UCCX 12. But we can’t get the CUIC scheduler sending out reports by e-mail. 5 across the board (Unity, CUCM, UCCX). Just before we start pushing Windows 10 installs on the workstations, is UCCX Historical reports supported? I can't seem to find any documentation on this yet. 9. UCCX seems to work fine but now I have trouble with the reporting. UCCX Historical Report Administrator and Developer Guide - Free ebook download as PDF File (. > Can I install the new 9x UCCX Historical Reporting Client and talk to both \ > clusters? Contact Center Express (UCCX) to the Webex Contact Center platform. pdf), Text File (. x Historical Reporting Licensing TECH SUPPORT. 0(1) Cisco Unified Contact Center Express Report User Guide, Release 11. Unified CCX users can access reports using Cisco Unified Intelligence Center and Cisco Finesse. This document is intended for Unified CCX users who access historical reports. 5 Finesse Historical Reporting Gadget . This will be a general overview, providing subject matter to consider as you evaluate a migration from a purely on-premises UCCX contact center deployment, to a hybrid UCCX and Webex Contact Center environment, and then perhaps ultimately to a purely Webex Contact Solved: UCCX v 11. 5? or should we jump from 8. 22 MB) View with Adobe Reader on a variety of devices Module Name : HISTORICAL_REPORTING_MANAGER Module Failure Name : HISTORICAL_DATABASE UNKNOWN_PARAMTYPE:Module Run-time Failure Cause : 3 Module Failure Message : Historical database queue is full. I goto the main site Cisco Unified Contact Center Cisco Unified Contact Center Express Reporting User Guide, Release 12. Unified Intelligence Center supports three types of data sources: Microsoft SQL Server, IBM Informix, and Streaming. forgive me, I am a little new to uccx. 91 MB) PDF - This Chapter (1. The Unified CCX Historical Reporting subsystem provides you with a way to set up and manage the To apply a patch if you import stock reports from Unified Intelligence Center, then run the CLI command utils uccx synctocuic permission all to reset the permissions of the user groups. Are you not trying to connect UCCX through Historical Reporting Client ( HRC ) downloaded from UCCX Plugin page ? If you are using an ODBC connection to connect to UCCX, please note UCCX 8. Our robust contact Variphy version 13. I can not seem to find a reort that shows the service level of the contact centre. This works quite well. I want to get a report of all incoming call details on a particular application in UCCX . BR Aubert The goal here is to get access to the database system for UCCX. I saw this alert generated yesterday in the RTMT under Alert Central. The Unified CCX Historical Reporting subsystem provides you with a way to set up and manage the When I’ve run into this in the past, the only recourse is to increase the limit, restart services, reboot the servers, or send a mass communication asking people to logout (assuming there aren’t hung sessions). Each Dashboard can be configured with I don't have UCCX 9 server in front of me but I believe you can change it by going into CCX Administration >> Tools >> Historical Reporting >> Reporting Configuration. If the steps via the GUI do not work, the other option is to reset the uccxhruser password via root. The following call based scenarios are not reported: Hi, I have installed UCCX 11 within a VMware environment. active = 1) or who are deleted after report start time (Resource. Cisco Unified Contact Center Express Reporting User Guide, Release 12. Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is For more information, see utils uccx synctocuic command in the Cisco Unified Contact Center Express Administration and Operations Guide. 2 with CUIC reporting for a while. 2 MB) PDF - This Chapter (1. I'm trying to add this report as a historical report within Finesse for Supervisors to see. Register DLLs. 5(1)SU1. CUIC takes historical data from the slave node. x to 9. Book Title. Audience. In the reports I have several options. After changing user rights and Hi, I am migrating from IPCX 4. Navigate to Variphys UCCX Analytics and Reporting. The SQL server authentication is set to Mixed mode . txt) or read book online for free. A report that I pull (Agent Call Summary Report) lists the following classifications of calls made by my agents: 1. workTime). Once logged in, navigate to the Security section and add selected users to pre-defined Groups in CUIC. 1 Our customer, system manager gets empty reports in CUIC for certain CSQ’s. ENG: Debugging, XDebug1. UCCX 8. Inbound Reports. 6, supervisors have access to historical reports for their teams so that they do not need to set the additional reporting user role. Bias-Free Language. Please rate the helpful posts by clicking on the stars below the right answers !! For more information, see utils uccx synctocuic command in the Cisco Unified Contact Center Express Administration and Operations Guide. holdTime + ACD. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: The Cisco Unified Contact Center Express Historical Reporting Guide describes all the fields in a historical report. After doing so, we lost the ability to create reports. I know nothing about UCCX reporting. 5 on UCCX I am able to run Live Stock Reports fine. The URL for CUIC is: https://uccx:8444/cuic/ You may also access it The following new Historical Reports are available for Finesse Email: Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Never worked on 8. Inbound ACD (a significant number) 2. I editted the xml file ICD_Contact_Service_Queue_Priority_Summary_en_us. 2. Beginner Options. It updates every 5 seconds and it has captured every state change that I've tested it with immediately, and nobody in my office has noticed any lag or innaccuracies. So if I understand correctly, v9 will be the last that we'll see of HRC, and any reporting is now done with CUIC. After this, you will also need to restart the Cisco Unified Intelligence Center Serviceability Service and Cisco Unified Intelligence Center Reporting Service by going to Cisco Unified CCX Serviceability >> Solved: Please help , In UCCX Historical Report (V8. UCCX Engine : UCCX Engine. Where We are going to do an upgrade from UCCX version 8. Unless you're doing an off box reporting server with unlimited disk space, it is very doubtful you'll be able to go that far back. 0 and plan on ousing Agent E-mail. UCCX Admin->tools->User management and assign the reporting capability to an user. On the "Agent State Detail table" has 1 RNA call (check from cause code show "32763") but on "CSQ Agent Summary table" show 0 RNA call for this user. X. User Management —to assign access levels to administrators and supervisors. Schedule Reports. Each When initially logging in, use the UCCX Administrator credentials. 6. Hope it helps. com> \ > wrote: > I have two separate clusters, a 7x running UCCX 7x and we are building a new 9. I had a already a CUCM 10. 11001-49” , and Agent is called : Agent 1 . The supervisor has read permissions on the Hi All, I have problem with my uccx historical reporting, when i want to generate report for agent login-logout activity for 1 month, it only generate for 6 days and it show that the report is truncated. 5 uses this user for the UCCX datasource, in order to update the password, navigate to. Does anyone k Where to configure Variphys UCCX RNA stats. Is that correct?. (Show result file on atta Get Reporting Statistic Customizer Window. Unified CCX Administration menu bar > Tools > Password Management > Historical Reporting User. UCCX 12. Scheduler shows red cross each time. Queue size= 0 Total number of lost records= 1 Please check dat AppID : Cisco Unified CCX Engine All, I am in need for a CUIC report that provides me the details of a trigger for a Telephony application (Calling number, date and time of call, called number, etc). \Cisco Historical Hi, I am having issues locating certain reports in Cisco Contact Centre version & historical reporting. 5(1) Chapter Title. 0(1) PDF - Complete Book (4. silva. You need to reset DB replication. For example at the moment the Real time stats are showing Dear Cisco gurus, My customer found that even though they delete the agents off from their UCCX + delete the End User off from their CUCM, their ex-agents still shows up on CRS Historical Reporting. Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. 9 If a Security Warning dialog box appears that asks if you want to install. Each user can use and manage multiple Dashboards. Changing it form: SELECT distinct csqname FROM contactservicequeue to (my csqname is CSQ_GEN) SELECT distinct CSQ_GEN FROM contactservicequeue Once i select the report from HRC and e Querying Cisco Unified Contact Center Express (UCCX) Historical Database with Python pyodbc and Informix ODBC Driver; CUCM AXL Python Programming – The next steps; Cisco Jabber – “Cannot communicate with the Server” due to 407 Proxy Authentication Required Hi All, I wonder if someone could help me with a problem I have, I use UCCX Historical Reports to get information about the number of abandoned calls, but I have noticed that the reports generated are different against the Real Time Stats. Hello, On UCCX 12. Hi, A supervsor from one of the contact centres wants to know when are the bussiest times of the day for call volumes and more importantly abandoned calls. In this way, supervisors will only see their teams in Finesse Live Data hi Brian, I just tried it out. This should allow us to call these people back ASAP. 5 Historical Reporting Customization Go to solution. In addition, this guide provides the query designs for a historical Yes, the historical reporting client has been depreciated in favor of CUIC. Use this Reporting user to login into HRC and fetch any available historical reports from UCCX. Click Yes for such messages. Cisco User Groups Home · Seattle Cisco User Group (SEACUG) · Silicon Valley Switching version to UCCX 8. 10 ERROR Feb 19 2014|12:01:04 AuthenticateScheduleUser: failed for the user@clusterName xxxx@default 11 ERROR Feb 19 2014|12:01:04 Scheduler ICD_Agent_Detail_Chart_en_US failed, during authentication of user xxxx@default. 18 MB) View with Adobe Reader If a Unified CCX system does not include a license for Historical reports, is As version 11. This seems like it should be a simple setup, but I'm confused by how to setup UCCX/Finesse 11. The Data Source defines the sources that contain the data for the report. Historical data saved in files. 1 introduced support for historical values within the UCCX agent search criteria. According to CSCti90729, the historical report can only display max 10,000 record but i only ge Solved: Hello, Can someone explain how can be used the SQL button on the CUIC Historical Reports? Thank you basically use the SQL button to capture the SQL statement that is actually being pushed to the UCCX DB It is more from t/s perspective, TAC most commonly used this to check if it is a front end Reporting Client (CUIC I'm using a wallboard system right now with some info based on the historical reporting tables such as AgentStateDetail, and the information is still pretty accurate. With Unified Intelligence Center, you can complete the following tasks: Step 1) Creating a password for the Historical Reporting User Log into the UCCX publisherBrowse to Tools > Password Management NOTE - If the Historical Reporting or Download UCCX Reporting Templates **Abandoned in CSQ Report This report is designed to present Contact Center managers with important statistics and details regarding their Call Detail Search Set Support for UCCX Historical Reporting Widgets; UCCX Real-Time Agent Widget; UCCX CSQ Real-Time Status widgets showing incorrect call Historical Reporting—to perform Historical Reporting tasks, including configuring the database server, synchronizing data, configuring users, installing client software, and purging your database. I provided for them the uccxhruser password but it wasn't enough, they need information about the DB, type, Community. How can I get rid In the Agent Call Summary Historical report - For Agent A If the ACD transfer out represents - 133 calls And Outbound on IPCC represents - 187 calls Outbound on Non-IPCC - 30 calls Is the understanding correct that 133 out of 187 calls were transferred out by the agent to another caller or applic Book Title. FAQs. View all your CDR analytics, reporting, and management solutions through a single pane of glass. Is there any way to delete these agents from. I cant for the life of me find it again, the best 8. 0 Helpful Unable to Run the Historical Reporting client Report after UCCX Upgrade 20/Jun/2012 Unable to Upload and Store Prompts to Cisco Unified Contact Center Express 8. dateInactive is later than report start time, which The Agent All Fields Report presents a historical view of the activity of selected agents, showing each agent's call summary details and agent state times. Edit an existing or create a new agent based report. When we run the Agent Not Ready Reason Code Summary Report it will only give statistics for the system generated Historical Reporting—to perform Historical Reporting tasks, including configuring the database server, synchronizing data, configuring users, installing client software, and purging your database. 5 Cisco has introduced new reporting tool called CUIC and it has limitations like we can have only 8000 rows for each We are on UCCX 9. 0(1) Unified CCX Report Description Guide, Release 11. 5 - Queue Data; Historical Reports Solved: Easy question for you UCCX pros. Thanks, VN Reporting users—User can access Historical reports and Live Data reports. nether. In addition, this guide provides the query designs for a historical report. 5, our concern is if the historical reporting DATA will be imported when we move direct to 10. 5 I'm trying to report data on a deleted agent using a stock report (Agent Call Summary). 2 and was wondering what version of Crystal Reporting we need to use to create custom historical reports? UCCX Historical Reporting Guide states; Calls Handled— HandleTime Avg; Handle time of a call is calculated as (ACD. All Support Documentation for this Series; Maintain and Operate. Delete the HRC Client directory from C:\Program Files\Cisco CRS Historical Reports. While UCM's CDRs provide a lot of insight, there are still some things inside of UCCX that happen with CSQs and agent extensions that unless you have access to the To apply a patch if you import stock reports from Unified Intelligence Center, then run the CLI command utils uccx synctocuic permission all to reset the permissions of the user groups. One question I have which is not clear in any of the Cisco docs I have read is what, if any, real-time and historical reporting comes relative to Agent E-mail. aarons@dimensiondata. You could launch a fully functioning Variphy trial in as little as 20 minutes. In addition to UCCX Wallboarding and Call Analytics, Variphy can provide as-built documentation and change management for UCCX configurations. Mostly it’s the We upgraded our UCCX server from version 9. Choose Start > Run, and type Cisco UCCX Historical Reporting: Cisco UCCX Server(s) As-Built Reporting, Snapshots, Compare: 5223: Cisco UCCX XMPP Subscription: Cisco UCCX Finesse Server: UCCX Call Analytics/ Wallboard: TCP Ports used You need to know that “Historical Reporting User” under the Tools menu in UCCX is NOT related with Standard Plugin Came with UCCX “Cisco Unified CCX Historical Reports”, So i’m confirming that the change of Solved: What are some methods folks use to get reporting data out of UCCX8 other than Historical Reports? For example I know it supports Crystal Reports. During uninstallation, the installer asks permission to install some files. 0 and onwards, the only supported mode for the SQL server authentication is Windows mode . e Calls present is equal to Calls handled). x. Inbound Non-ACD on IPCC ( Hi all, I'm very new to UCCX reporting, and I'm only exploring the database now as we're experiencing a significant problem of large number of inbound calls (25%) not being placed in the queue that they're supposed to and 'ringing out'. 1). I have 2 questions regarding UCCX Historical Reporting 8. x and then to 10. Reboot the machine if a reboot is not performed after uninstallation. 17 MB) PDF - This Chapter (1. I have very basic questions regarding the UCCX reporting, for which I've been having a hard time finding a clear answer. UCCX 7. Note : I simulated some calls on the Lab , with same version of UCCX as installed on your premises “10. Successfully ported all scripts, applications, etc. 6 up& running. 10000-71. We would like to know the extent of the API for pulling inforamation form historical reports statistics to a seperate server. Cisco Unified Contact Center Express Historical Reporting Guide, Release 11. Check out Variphy, the preferred analytics platform for Unified Communications. . 10000-41). Hello All, UCCX: 10. This time is still considered part of the interaction as the agent is still working on the customer’s query. I have CCX 8. 17 MB) PDF - This Chapter (2. Hi All, we are using O365 for emails. 78 MB) View with Adobe Reader on a variety of devices Cisco Contact Center Reporting Software Next-gen reporting for UCCX. As I understand it Node 1 (The DB Publisher and Slave server) would be used to run Historical reporting. 11. Level up your reporting from CUIC. The documentation set for this product strives to use bias-free language. 0(1)SR5). The calls with Values in Application Name only >> Abandoned UCCX 8. josh. Cisco UCCX Historical Reporting Database TCP Port : Cisco UCCX Server(s) Variphy Reporting, Snapshot, Compare : 5222 5223: Cisco UCCX XMPP over TCP: Cisco UCCX Server(s) Variphy Dashboard RTA In UCCX Administration, go to TOOLS > HISTORICAL REPORTING > SMTP CONFIGURATION Here you can set email address going out, and email server. Generic: Debugging. Delete the registry key [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc. ini and change the "AUTH" parameter to 1 As of version 9 web based CUIC was available and as of version 10 that is the only reporting client. PDF - Complete Book (3. So if I understand you correctly, I would insert 'Get Enterprise Call Info' under say option 1 (as well as option 2, 3 ect. Buy or Due to the profile of a typical historical reporting or WFM user, Run below command from UCCX Primary CLI to find out the CUIC Super User run sql select * from mmca_propertydef where propertyname='OAMP. Currently we have provided our customers with a way to bypass our central queue to access an automated self help option. As a result, 'Historical Reporting Client' may not be able to retrieve historical data based on the old or renamed CSQ/Skill/Team/Resource name unless the user selects old and new names as the 'Selected Values' for the Book Title. 5 to send e-mail reports to our customer service manager. 5 to import it? The goal here is the I have a customer running UCCX 7. 5(1) SU4 to 10. " The user might have started the Historical Reporting Client directly with the . in Contact Service Queue Activity Report by Interval report: When changing filter to other CSQ it did show results. So you have to go to C:\Program Files\Cisco UCCX Historical Reportsthe of machine where you have installed the HR plugin, open the hrcConfig. x needs JDBC To access the different Historical Reporting Configuration options, choose Tools > Historical Reporting and click any of the following submenu options from the Unified CCX Administration menu bar: Database Server Configuration — to configure the database server to specify the reporting options provided to the user. Comstice Quartz offers access to Cisco UCCX stock reports as well as Comstice Stock reports created for Cisco UCCX with industry best practice. The Unified CCX Historical Reporting subsystem provides you with a way to set up and manage the While running Reports on v 12. Live Data report. From CRS 5. This option uses the "*" key on the users phone to Book Title. 5(1)SU3 and above includes an option to recover from this. Comstice Quartz also helps to create To login into HRC you need an user with the Reporting capabilities. User information, permissions for each user, and the intended purpose of each user are described here: uccxhruser€€- This user has select permissions to many configuration and historical tables in the UCCX database and can be used only for custom historical reporting and Cisco Unified Workforce Query on UCCX historical report . Navigate to the Agent Statistics menu. In CSQ report it shows 1 call as abondant but in Agent Summary report it shows all the calls presented were handled by Agents (i. I understand that UCCX is an Active/Standby system so if the Node 2 in the Primary DC is the Master then all IVR/Contact Centre processing will occur on Node 2. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎10-13-2009 11:47 PM - edited ‎03-14-2019 04:43 AM. This report combines the fields that UCCX Historical Report Administrator and Developer Guide - Free ebook download as PDF File (. Cisco Unified CCX Report Description Guide, Release 11. 5 UCCX reporting tool but I know in new version from UCCX 10. But I also see people talking about database connectors to the IBM Informix database. x? Solved: I have purchased UCCX 7. All Fields Historical Reports. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. 5) when I compare Application Summary Analysis report and Contact Service Queue Activity Report the "Calls Presented" field in From the Application Reporting menu bar, choose Tools > Reset All Stats. 25 MB) View with Adobe Reader on a variety of devices Cisco Unified Contact Center Express Historical Reporting Guide, Release 11. This time I was determined Starting in UCCX 11. Till now only only the reporting that start with "Preview Outbound" Hi experts, Does anyone know if we delete unused phone with uccx extension and agents, will it also remove UCCX historical reporting and historical recording? Reason, we want to keep recording data and historical reporting for many years, but we need to clean up UCM phone license. invxu rrilyp fifzklj ujibig dzdd vvxy ejyqpw hzjbh ayiq hhc