Surface keyboard not connecting I have gone all the way to reset my surface and that has not solved the issue. Kindly read this article on how to troubleshoot problems with Surface Keyboard, and see if it resolves the problem. An When I picked it up and connected the keyboard, it wouldn’t respond. They thought my keyboard was broken and they sent me a new one. Make sure there is no debris or damage on the connectors. Please proceed to the next steps below: 4: Check settings I have a "Brydge SP+ keyboard" and a "Surface Pro 8" and each time I either restart the Surface Pro or I recharge the keyboard the keyboard looses connectivity with the Surface Pro. - Press and hold the Esc key for about 5 seconds until the Fn key LED light turns on. Restart the Surface after installing updates. Press the Caps and Follow the description that applies to your mouse or keyboard’s connection type. I had a really hard time finding it and doing it myself. Having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the When connecting keyboard all 7 devices will self install. Pressing the Bluetooth button doesn't do anything, the light doesn't come on. Turn on Surface DTX in Task Manager and restart your Surface Book Surface keyboards allow you to easily transform your Surface Pro 9 into a laptop for greater flexibility, comfort, and productivity. I'm Hahn and I'm here to help you with your concern. I checked Hello there, The first thing to check is if your keyboard is properly attached to your surface. If the LED This article explains how to fix Surface Pro keyboards such as the Type Cover and Touch Cover, third-party wired and wireless keyboards, and the Windows 10 and Windows 11 touch keyboard. Briefly describe your problem in the text box, such as "Surface keyboard won't connect", and then press Enter. My Surface Book 2 is not connecting to the screen. I have owned my Surface Pro 4 for 3 years and every time there is an update, something goes wrong and I have to reinstall Windows or take up time resolving the issue. If not, check or replace the batteries on Surface Keyboard and Surface Ergonomic Keyboard. But I didn’t use it too much , and the problem at frist days when i connect the keyboard , it give me this massage but when i enter to keyboard settings and change default keyboard to “surface keyboard “ it work . Type of abuse . Unplug the Surface and remove the keyboard cover. Unfortunately Surface Keyboard Not Connecting . Run Surface Diagnostic Toolkit and check for Windows Update. Currently running OS Mojave 10. Select Troubleshoot. And I've noticed that you have replace the battery. Ask Question Asked 6 years, 3 months ago. Hi Steve, Welcome to Microsoft Community. It's like the PC notices that the keyboard goes to sleep, and then completely ignores reconnection attempts - unless it's explicitly told to Use a USB recovery drive to reset your Surface: Shutdown the Surface. Went through the process and the keyboard worked! Picked it up and was using it in tablet mode, put it back on the keyboard and it’s back to being unresponsive. (Additional hardware replacement Connect your keyboard. Surface will start the recovery software on the USB recovery drive. This keyboard automatically pairs to device using functionality in Windows 11. My keyboard worked in the BIOS (volume up+power button) and the backlight worked, but any keyboard input did not work after loading windows, i also cleaned the connective bits just to be sure (sometimes the "teeth" get squished down and This is a potential keyboard issue. I'm sorry to hear that you're having trouble connecting your Surface Pro 8 keyboard. Microsoft’s Surface Pro tablets are compatible with an on-screen touch keyboard built-in in the Windows 10 and 11 OS. Turn off other Bluetooth devices connected to your PC. It would not pair in the Control Panel / Bluetooth & other devices section and did not give me an option to put in a code. The keyboard it fine when attached but doet not conect to use via bluetooth. I am moving it over to a new computer and it was just working fine on the old computer. If your Brydge keyboard isn’t working with your Microsoft Surface Pro, follow these steps to troubleshoot and resolve the issue: Check the Physical See if the keyboard has power. Here’s how. The Fn key stays lit. Die grüne LED-Anzeige leuchtet 3 Sekunden lang auf und erlischt dann, wenn die Tastatur eingeschaltet ist. I have the same question (2) Report abuse Power cable not connected Type Cover connected Press for 20 seconds the Volume + button with the power button. 2. To reattach the keyboard, simply bring the keyboard close enough until the magnet catches on and it snaps into place. Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. after I had to replace the batteries I could not pair it. Go to Download driver and firmware for Surface, choose Hello, My surface pro 7 laptop’s keyboard suddenly stopped working. Update drivers and firmware. Modified 2 years, 1 month ago. Honestly, I just had this issue yesterday, and I just download the Logitech Unifying Software and run it. Make sure your keyboard is turned on and in pairing mode. e. It's hardly a year old and most of my other bluetooth devices (including the surface mouse) work fine. I've cleaned Keyboard not paired with your Surface Pro: If your keyboard is not paired with your Surface Pro, try restarting your Surface Pro and then re-trying to connect the keyboard. For the keyboard to work I need to repeat the Bluetooth discovery process. I used usb type A connect to usb c multi hub. With the Surface and USB keyboard connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the keyboard is recognized. The only remedy i've found is to toggle the bluetooth on and off, I can't even register my product because i don't know where to find the serial number. Turn the SP and keyboard should work. Help please. Press the CapsLock, NumLock, or FN keys to see if the light above the key comes on. When the Surface logo appears, release the volume-down (-) key. Open comment sort options. I tried the official Microsoft procedure given online, but it doesn't resolve the issue. In fact, in the past, the keyboard was working when it was not magnetized to the screen itself. Follow ‘To pair KB02009 with a Surface Go’ to connect. There is likely a hardware problem with the Surface keyboard. Restore or reset Surface for Windows - Microsoft Support. Press and release the power button. Yesterday it just stopped working. If it still doesn’t work, the battery might need to be recharged. I have not been able to update to Windows 11 due to an older work software program incompatibility issue. Select the Start button, and then select Power > Restart to restart your Surface Book. The concern is still present after uninstalling devices. I have been consistently facing a problem where out of a sudden the keyboard and/or mouse is not functioning. In this article, we’ll explore the possible reasons why your Surface Pro keyboard is not working and provide you I think i have a type cover keyboard and just now it’s not connecting. For that, Remove the My Microsoft surface go keyboard is not connecting with computer. Keyboard on new Surface Pro 11 does not always pair with unit upon startup I think this is normal behavior as the computer won’t recognize any connection changes when it’s asleep. I Now, the keyboard is not working while i am using the surface pro, suddenly the keyboard stops to respond and even if remove it and try to put it back, or clean the connections, or restart the surface pro, or check for updates and usually my computer is always updated, it doesn't work immediately and sometimes i need to restart my surface pro My keyboard has stopped working. To update your keyboard driver, go to the Device Manager on your laptop. There is no visible damage to the keyboard, I've cleaned the pins, and i don't have another surface go or keyboard to see which part is the problem. My keyboards just stopped connecting after having issues with connecting im on a surface pro 5 and everything's falling apart after a year please help Share Add a Comment. And in settings it says that Bluetooth is not available as it does not And in settings it says that Bluetooth is not available as it does not My Microsoft keyboard is not connecting to the computer. If you've tried basic troubleshooting options Open the Surface App (usually built into your Surface device, or you can download it from the Microsoft Store if you don't have one) and follow the procedure below: Click "Help and Support" and then click "Get Help". Let's try a few more steps to see if we can resolve the issue: - Detach and Reattach the Keyboard: - If you do not have a Surface device, you might also need to check with your manufacturer to ensure your PC is up to date. , Surface stayed Shutdown the Surface. I need to take my keyboard to a store and test it on a display unit to figure out what has broken. This is the second keyboard I have tried. As a hail mary, I tried pairing my Surface mouse with to the PC to see if the bluetooth dongle was at fault, and it worked without a hitch. Is there some keyboard shortcut that may have disabled everything? The Detach My bluetooth keyboard is paired with my windows 11 surface pro 7, but it isn't connected or typing. If you have trouble connecting Surface to the Docking Station; If you have problems with audio and sound while docked; Typically, this symptom only occurs when the Flex keyboard battery is low. This is a recurring issue I've had with my Microsoft Surface Keyboard (not the laptop keyboard but the external Bluetooth keyboard). Holding the Esc key is a troubleshooting step used to reset the To confirm connectivity, press the Caps and Fn keys on your Surface Type Cover or Keyboard a couple of times to check whether the LED lights turn on and off. The Bluetooth light is not coming on when prompted by pressing the bluetooth button for 5 to 7 seconds. Threats include any threat Atm my keyboard isn't connecting and I don't know if its the keyboard that's problematic or the surface itself. Did i need to use USB C Drive instead? I stuck here. The connectors are clean. When I click the fn key that lights up but when I click the caps lock key it does not. But the physical keyboard also does not work. Top. Once I repeat the Bluetooth discovery for the keyboard in Bluetooth & device > Devices a new Brydge SP+ V1 is displayed as I’ve often seen Bluetooth keyboards not connecting automatically after you turn off computer’s Bluetooth or the keyboard. If the keyboard works on the UEFI screen, it shows that the keyboard does appear to function but there may be a driver or Windows driven issue. On Microsoft Modern Keyboard with Fingerprint ID, make sure the power switch is on. Best. My keyboard is experiencing a strange phenomenon where it doesn't recognize when connected in the first place, but it recognizes when connected again. I am unsure Why Is My Surface Pro Keyboard Not Working? Technical issues related to the Surface Pro keyboard are often a result of connectivity problems between the keyboard and Surface, software irregularities, or the wrong touch 4. Disconnect the keyboard from your Surface, then restart your Surface, and reconnect the keyboard. I have sure the area where the keyboard connects is clean and without dirt. The mouse is working fine on the new computer, so the new PC isn't the issue. When prompted, choose your language options and keyboard layout I understand that your wireless keyboard is not working or connecting on your Surface device. 5. Try disconnecting all other devices from the port and see if I recently purchased the ergonomic surface keyboard however I can't get it to pair with my mac laptop. Conclusion Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support - If you've tried basic troubleshooting options, you may need to reset your Surface. It has no problem with using it, but it's quite inconvenient. Select Recover from a Drive. The light above the Up arrow key flashes three times, then turns off (Surface Keyboard and Surface Ergonomic Keyboard only). Reconnect the keyboard, making sure all the magnets are touching the lower edge of your Surface. after a restarted i noticed that the keyboard was not behaving consistently, it was connecting and disconnecting. Can someone guide what can be the issues. Ordered a new one and issue solved. But after days this option is no longer available , that make me think that the problem may be related to drivers . Mouse or keyboard is not responsive, shows a blinking red light, Learn simple steps to troubleshoot and clean your laptop keyboard if it's not working properly. Die grüne Anzeige blinkt 5. Check for Hardware Issues: If none of the above steps work, there may be a hardware issue with the keyboard itself. Test whether the keyboard is responsive on the UEFI page. Does anyone have any ideas as Please note that for replacement of the Surface Book devices, it will be the whole unit that will be replaced and not just the keyboard/base. You can use your old Pen with the new keyboard. How to do this: Detaching the type cover or keyboard on your Surface Pro is incredibly straightforward. Surface will start the recovery software on the USB recovery drive Windows surface go 2 with a detachable keyboard. THe keyboard does not link via bluetooth, in the app does not show any battery cpapbility and not of the Fn/caps lock/ESC buttons do anything. Now both type cover keyboard & surface device itself cannot Looks like you're experiencing issue connecting your keyboard to your computer. Keep both pressed although the logo "Surface" or flickering screen appears Then release both buttons. I ran an "update check" yesterday and it says the windows and all it's updates are current. If the keys are working correctly in UEFI, but not in Windows: The problem is likely with the software installed on the Surface, and you'll need to reinstall. However, your keyboard is able to pair and work with other devices, and you have reinstalled the Bluetooth driver for your Surface. When I open the bluetooth page, the one which is functioning will show “connected”, while the one not functioning will My Surface Pro (5th) gen will not recognise the keyboard (even though the backlight is on) and any USB devices such as mouse. I do so and then press Enter, but my laptop tells me the pincode is incorrect and I should try again. These are some of the Keyboard for surface go 2 not connecting, the keyboard was expensive too sobsob . For this, we need to determine which part of the problem is coming from. To use your Surface Pro like a traditional laptop, you can connect your Surface Pro Flex Keyboard to it. I now take Hi Sierra Tuttle, . Allow me to kindly remind you that the keyboard accessory is unpowered when not plugged into the device, and thus cannot be used in a 5. I've tried all the advice from the Microsoft website: checking the connection, force restarting, checking for updates, running the troubleshooter My surface 6 pro keyboard also stopped working properly a few months back. Turn on Surface DTX in Task Manager and restart your Surface Book I already tried several troubleshoot1) Force Shutdown2) cleaning the connector with alcohol3) reset the pc4) tried surface UEFI (still not working)5 No changes were made. It has 8 pins. Insert the USB recovery drive into the USB port. only touch screen is working. If you do not have a Surface device, you might also need to check with your manufacturer to ensure your PC Thanks again for you assistance - unfortunately my MS Surface bluetooth keyboard still won't fully connect to the Surface Pro 4 after the last update. To do it, boot into the BIOS/UEFI of your Surface laptop. 2) Suppose that you want to adjust the time interval the backlight goes off and that the keyboard enters into sleep mode, please contact our customer service. Sort by: Best. Surface Pro Image Recovery / Keyboard not working r/techsupport. Restore or reset Surface for Windows - Microsoft Support - If the above does not work. You will see "Chat support" and "phone support" options, please contact them during working hours, you will get one-to-one support services. Recommended next step: For Windows 11: Go to Settings > Accessibility > Keyboard (scroll down to the Interaction section). If possible, try connecting an external USB keyboard to your Surface to determine if the issue is specific to the Surface Keyboard or connected keyboard. If it was, then I couldn't get it to suddenly connect by changing something on the PC. Harassment is any behavior intended to disturb or upset a person or group of people. The device is up to date. If your keyboard is working on a different surface, then you need to reset everything on your Surface. Reattach the Clipboard to the keyboard. You can vote as helpful, but you cannot reply or subscribe to this thread. I can remove it and Microsoft Designer Keyboard - Paired but not Connected I bought a Microsoft Designer keyboard and mouse about a month ago. There are some reports online of people getting it fixed by having their Surface replaced via warranty. And the keyboard is paired. The keyboard is not connected so I can't type in the code. I have cleaned the connections and tried the power and volume up hold-down method and this only occasionally works. Produktübersicht ① ⑤ ⑥ ② ③ ④ ① Power-Taste：Drücken Sie den Startknopf 3 Sekunden lang. You might have already tried restarting your device, but try that if In this video, I will show you how to pair MS Surface Keyboard and mouse. I have been having trouble with my bluetooth Microsoft keyboard and mouse, so I removed them from the system and when I tried to re-connect them they do not appear in the Bluetooth list. I've tried so many times with the correct pincode but still get the same message. around 45 mins ago it was. Threats include any threat So, instead of pressing the ⌨ Bluetooth key, I was effectively spamming the ⌨ F1 key and the keyboard was just trying to connect to send the key to the previously paired device. I will never buy a Surface Pro again. Seems the keyboard is problem, as i learned pen charging is controlled by software, i suggest to find another keyboard or surface to see if the problem goes away or not, if another keyboard worked it is surface fault and probably by software, if using another keyboard with your current surface worked it shows keyboard hardware fault. Updates have fixes to common problems, or issues. Page 7 Deutsch 1. Keep in mind the Surface works fine. Can anyone help me find the problem? Surface pro X signature keyboard not connecting [PROX] As the title says my signature keyboard is suddenly no longer pairing with my surface pro x, which is fully updated. The mouse pad works but the keys won’t work. When the Surface logo appears, release the volume-down (-) rocker. One of the essential accessories for any laptop or tablet is a keyboard, which can After disconnecting surface physical keyboard (and subsequently going to tablet mode), the on-screen keyboard is not showing up when clicking inside a text box/area. - Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support Here are some quick fixes that you can try when your Surface keyboard is not working properly. Fix Surface Type Cover Surface Pro 3 Type Cover Keyboard Not Connecting At All My type cover keyboard for my surface pro 3 is no longer connecting on start. You can submit a repair form for additional hardware testing and repair services. My modern keyboard with fingerprint ID does not connect to the bluetooth. If none of the steps above Suddenly my Surface Pro keyboard stopped working. When your Surface keyboard is not working, the first step is to find out whether it’s a hardware or software issue. If the keys are still not working correctly even in UEFI: There is likely a hardware problem with the Surface keyboard. If Sticky Keys, Filter Keys, or other Keyboard settings are altered, they may change how your Keyboard works. No issues with the keyboard before I'm using Surface Pro 9 and Surface Pro Signature keyboards. Choose your language options and keyboard layout. Remove and reinstall the keyboard cover. I have changed the batteries After some recent Windows 10 forced update the bluetooth keyboard stopped working. I’ve often seen Bluetooth keyboards not connecting automatically after you turn off computer’s Bluetooth or the keyboard. Thank you for reaching back to Microsoft Community. It keeps happening every time I try to connect the keyboard. It’s a connection glitch and there’s nothing you can do except reconnect it. There could be several reasons why your Surface Pro 8 keyboard is not working, the keyboard may not be properly connected to the Surface Pro 8. I honestly don’t know and not sure how to test. Could anyone tell me the reason why?😭and it was limited Use a fresh swab surface to clean each of the connector faces (six in total). The issue can't be with my type cover since it works fine if i connect it to my sister's laptop. It is very annoying, I need to restart my surface to reconnect my keyboard, sometimes it won't connected at all, i need to reattach again and again to get the If not, check or replace the batteries on Surface Keyboard. It is very finicky but does function when I have the keyboard connection stretched open (not folded in so that I can actually use this like a laptop). For that, Remove the I have a new surface pro 11 and surface flex keyboard with slim pen. I’ve cleaned the I have a surface pro 7, and when I connect the keyboard it lights up, but it does not work. The LED keyboard won’t turn on at all. Press and hold the volume-down (-) key. I’ve detached it multiple times from the tablet. I thought it's normal since i saw on google several ways to solve the problem, but every time i do it, the keyboard works for When I try to pair with the surface keyboard it prompts me to fill in a PIN code on the laptop. To adjust the settings - Detach and Reattach the Keyboard: Unplug your Surface and detach the keyboard cover. It was still being shown as connected via bluetooth in my Windows 10 bluetooth settings but nothing would type. To do this, press and hold the pairing button on the back of the keyboard until the LED light starts flashing. In other words, your wireless Bluetooth keyboard and Surface driver are both working fine. I used it often with keyboard folded to the back of the device, not sure if that was the reason. 3 Fixes for iPhone Not Connecting to a Bluetooth Speaker Basic Fixes Check the Bluetooth speaker battery: Most Bluetooth speakers have an LED indicator suggesting its current charge. Caps/Fn does not light up. Kind regards, Michael Tang. Hate to spend money on a If it is convenient, can you share the final diagnostic results of the Surface diagnostic tool here? Also, try doing some tests on your keyboard cover. If you don’t see the icon, try the following: Restart your Surface Book. No lights or power (or any resonsiveness) is happening. I have removed the keyboard in device manager, when reattaching the keyboard, device manager adds the keyboard again. Or Outdated or Faulty Drivers: The drivers for the keyboard might be outdated or faulty However, the tablet recognizes that the keyboard is connected: the icons at the bottom of the screen change, and the virtual keyboard does not appear. If none of the above options can fix your Surface keyboard connection problem. The keyboard would show up on the bluetooth devices list, and I even got the message the it was set up -- but no keyboard function. If your Surface Pro keyboard is not working, don’t worry, you’re not alone. Detach your keyboard. I recently purchased the Microsoft Surface Keyboard and was using it for about 3 weeks with no problem. This happens on average once a month, when the keyboard simply stops working. The first thing to do when your surface keyboard is not working is to restart it. 7. r/techsupport. Learn more about Teams Surface Pro not recognizing keyboard. Connect your keyboard. I googled and ended up resetting it. Follow the on-screen instructions to complete the update. If you’re a Surface laptop user, you can I'm sorry to hear that your Surface Pro 11 keyboard has stopped working. Press the Caps and Fn keys on your Surface Type Cover or Keyboard several times to check whether the LED lights turn on. I can't determine whether it's lag or just the event not firing properly, but clearly Yes, it's a known issue. . Before the keyboard was working in this position: Now, I'm forced to put it My keyboard often lost the connection with the condition below: Wake up with power button; Reattached; Flipped the keyboard backward; Start the surface and attached the keyboard. Choose Remove Everything and Fully Clean the Drive. The only way I can detach the display from the keyboard is by using the manual detaching method. Arteck may have caught your attention when you were browsing Amazon for the perfect keyboard because of its products’ affordability, design, and features. My surface pro 7 will not connect to my keyboard However the key board does work as I have connected the keyboard to another surface pro 7 and it works fine but when I connect the keyboard to my surface pro 7 the key board does not work. Before I had the type cover I used the same bluetooth keyboard that worked perfectly fine. The keyboard was working and connecting fine to my Surface Book just two days ago. To fix this, remove the keyboard from that PC, then pair it again. Before I repeat the pairing process on the Surface Pro 8 the keyboard in Settings, Bluetooth & device > Devices is listed as Brydge SP+ V1 as Paired but it would not connect the keyboard to the Surface Pro if I just awake the Keyboard. - Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support After some recent Windows 10 forced update the bluetooth keyboard stopped working. My trackpad and Fn button 4. In July or Aug 2018 my cover keyboard stopped working. 6. I found this previous post that you have on this (How to connect keyboard with no pairing button - Microsoft Community) which was closed due to inactivity. In terms of the windows 10 drivers. The connection is held in place with a magnet, so all you’ll need to do is gently pull the keyboard away from the Surface Pro. If prompted for BitLocker Key, tap Skip this Drive. Also try Connectivity issues:-Another reason your Surface Pro keyboard may not be working is connectivity issues. I have tried cleaning the connection bit yet the keyboard still does not connect. Surface pro 4 keyboard not working, I have tried restarting it, cleaning the keyboard and the place where it goes, going onto the UEFI screen, not all surface devices have the driver for surface keyboard injected into the build) a warranty claim This is assuming you've cleaned the contacts on KB and the surface itself already. Go to Download driver and firmware for Surface, choose How To Fix “Surface Keyboard Not Working” Issue? Here are the solutions to help you fix if your Microsoft surface keyboard not working but mouse does. Um die Tastatur auszuschalten, drücken Sie die Taste lange erneut. I've tried all basic troubleshooting and none of that worked. My Surface Keyboard (not Type Cover) won't become discover-able. I just used it for 2yrs and suddenly one day it stopped working. The pen can be charge using the cradle of the Signature Keyboard. Connect your Flex keyboard to the Surface Pro 11, make sure it is working properly, open the Surface app, check the battery level of the Flex keyboard, and fully charge it if necessary. After reading your description, I understand that there appears to be a current connection issue with your Surface keyboard. Even clicking on the keyboard in task bar doesn't work until maybe tapping it 10 times. Your Bluetooth keyboard is not compatible with Surface devices. Then after a work session, it dropped out and I could not re-pair it. Press and hold the volume-down (-) rocker. Find the Keyboards section, right-click on your keyboard, and select Update driver. The solutions on this page Try Reconnecting Your Keyboard. 3 Pro+ Wireless Keyboard with Touchpad for Surface Pro 4, 5, It only pairs with one device at a time so I remove the device completely and re-pair it when I connect to a different Surface. Surface Go 2 keyboard not connecting [GO2] My detachable keyboard lights turn on for a split second then the keyboard doesn't work any further. It is not possible to complete the identification verification of the device using the PIN code. No manual pairing is needed. Method 1: Restart Surface. Under Add BT Devices, the keyboard is recognised and I am prompted to key in a PIN - after pressing 'Enter' the message is 'Try connecting your device again'. now it’s not. You can try connecting an external keyboard to see if the issue persists and confirm it's not a software issue. It happened twice to me and I fix it with this method. Make sure there's no debris, damage or anything that may inhibit a connection. I have installed the surface drivers available in the Microsoft website. I checked the magnets in the keyboard but everything is fine. Is there a solution to this? Hello, I bought my surface pro 8 around a year ago, and from the day i bought it i have issues with the keyboard connection. This connection type typically requires no additional accessory or dongle. please help Whereas the keyboard accessories for Surface devices do not work without being physically connected to the Surface, I would like to be more specific about how your sister is using her keyboard if she is able to achieve this usage. Recovering this PC. i pressed the backlight button and there isn’t any backlight coming on. What You Need to Know In some cases, the Surface Laptop keyboard may stop responding entirely. Remove - Detach and Reattach the Keyboard: - Unplug your Surface and detach the keyboard. It could be that the Pen doesn't have power. Troubleshoot Surface Type Cover or Keyboard - Microsoft Support. this is the post I wrote about it Connect and share knowledge within a single location that is structured and easy to search. Make sure there is no debris, damage, or anything that could prevent the connection. Why Is The Arteck Keyboard Not Working? Arteck Keyboard is not working because of hardware and software issues depending on its type. After around 2-3 times on my Surface pro 7 being on sleep my keyboard just doesn't work. Out of curiosity I peeled off the fabric from tha back of the tablet, it seemed the flex cable that connects the keyboard with the connector was broken. Select "Technical Support" and click "Confirm ". Whether you’re gearing up to clear out your inbox or write a research paper for a school project, the Surface Pro Signature Keyboard—complete with a full mechanical keyset, backlit keys, large touchpad, and built-in, wireless Slim Pen There is a known issue with the keyboards not connecting and its software. i also noticed that bluetooth connections were not working, the mouse, pen, and other devices connected to After disconnecting surface physical keyboard (and subsequently going to tablet mode), the on-screen keyboard is not showing up when clicking inside a text box/area. Basically nothing can be typed. If the keyboard still does not work properly after you reinstall the driver and firmware package, unplug the keyboard and see if you can use the touch keyboard. With a charged battery, the Surface Pro Flex Keyboard can be detached from your Surface Pro and used separately. It kept asking for a PIN but no matter what I entered it would no longer pair. Here are some steps you can try to troubleshoot the issue: LED’s do not turn on: Verify if keyboard functions in UEFI: How to use Surface UEFI - Microsoft Support - Reset using the most appropriate choice. i’ve tried restarting, force shutting down, i even updated my surface and nothing’s working. Just 2 years ago I had another surface pro 8 and the same issue came up but the issue was the surface and not the keyboard. On 2 of the units, everything works fine after re-pairing the device but on one device, after a reboot the keyboard says it is connected but doesn't work. Now, I'm forced to magnetized/stuck it with the screen/tablet. Restarted it and shut it down a couple times and also followed instructions online for keyboards not connecting. I put in new batteries and the small light above the arrow key comes on for a few seconds and My surface keyboard randomly disconnects from the bluetooth and suddenly stops working. The machine does not see the keyboard or even the hardware connection. Faulty drivers and connection problems can cause the Surface Pro 4 keyboard not working issue. Touch on the touchpad cannot wake it up. This is a simple and straightforward process. Select “ Recovery”. Sometimes going into the bios / UEFI fixes it and sometimes letting the battery drop completely fixes it. "Microsoft Surface Keyboard" above shows "Connected", and the Notification slide-out shows "Connected (2)". If your Surface Pro 8's keyboard isn't connecting properly, here are some steps you can try to troubleshoot the issue: How to Fix Surface Pro Touch Keyboard Not Working. Here's what to do if your Surface Laptop keyboard isn't working, whether or not the touchpad is also working. 3. The first thing to solve this issue is to check the functionality of the hardware. Find out when to seek professional repair assistance and how to use Surface accessories for a better typing experience. Viewed 37k times 2 . There are 3 reasons why this may be happening: 1. Below are some solutions for the Surface Pro Surface Keyboard ceases to work after being on sleep So I've had this issue for around a month now. Reply Report abuse Report abuse. Whatever Surface product you are using, Surface Pro or Surface Book or anything else and no matter you are using keyboard or Type cover or Touch cover, you would better go My detachable keyboard lights turn on for a split second then the keyboard doesn't work any further. New. - Reattach the keyboard, ensuring all magnets touch the bottom edge of your Surface. The Bluetooth is on. Thankk. You need to buy a new one or repair it. There was this one time You can detach your keyboard with either the Detach key on the keyboard or with the Detach icon on the taskbar. Then separate the keyboard and determine if this problem will be improved. I attached the new keyboard and I am experiencing the same problem, where the computer does not notice that there is a keyboard I appreciate you raising this concern and I understand that you are having issues with your keyboard not working. Check for any physical damage and make sure to get rid of any dust or dirt that could interfere with the connection. The problem likely lies with your laptop's built-in keyboard hardware. Bluetooth keyboards and mice use a built-in Bluetooth connection on your PC. The connection recovers if you press any key on KB05111. Based on your previous post, you were able to perform some steps already and sorry to hear that still you Surface Pro Signature Brydge 12. - Use an External Keyboard. Then - Physically disconnect the keyboard from your Surface Pro. The issue could be a damaged keyboard cable or a malfunctioning keyboard controller. I also have a type cover which works fine, but whenever I try to use the bluetooth one it doesn't work. First you have to disconnect the If you're experiencing issues with your keyboard on your Surface Pro, then this video is for you! In this video, we'll show you how to fix keyboard issues on Outdated or corrupt keyboard drivers can lead to keyboard problems. 1. Click "Contact Support" at the bottom. Reattach the keyboard, ensuring all magnets touch the bottom edge of your Surface. I have deleted my keyboard drivers and reinstalled them. It is also possible that there is some interference from other devices connected to the same port. Removing and reconnecting the keyboard after the computer was active again would solve the problem. - Reconnect the keyboard to your Surface Pro and then try to pair it again via Bluetooth. - Make sure there is no debris or damage on the connectors. Before I repeat the pairing process on the Surface Pro 8 the keyboard in Settings The Surface Pro 9 is a powerful and versatile device that can be used in various settings, from work to play. I am here to confirm with you the exact type of Surface keyboard you are currently using: If you've tried all the above steps, your external keyboard functions correctly, and your laptop keyboard is still not working, it might be time to consult a professional technician. I also found out that waiting 2 hours with the Surface Pro off will create the concern. I have So it is no wonder what plagues you is Surface Pro keyboard not working on Windows 10/11, for instance, Surface Pro 4 type over or Surface Pro 3 keyboard losing functionality. Remove and reinstall the keyboard. I also reset the pc, still doesn’t work. You can detach your keyboard with either the Detach key on the keyboard or with the Detach icon on the taskbar. Read: Surface Pen not working. Oh one thing the keyboard stays lit and does not go to sleep. The battery is not empty. I was able to type the code to pair it to the surface so I know it's working. If the external keyboard works fine, there may be a hardware issue with the Surface Keyboard. It appears that you're having problems connecting your Surface Bluetooth Keyboard to your Windows 10 PC. Went through the troubleshooting and that did not help solve the issue. Unplug your Surface and detach the Cover. Is this some hardware issue or software. 14. All my Bluetooth devices in Device Manager are up to date. In this case, please reach out to the Customer Support to get your keyboard My surface keyboard randomly disconnects from the bluetooth and suddenly stops working. PLEASE help When it disconnects itself, it will lose all functionality not just keyboard or touch pad, correct? I'd suggest the following: Solution 3: Run the Surface troubleshooter; Solution 5: Two-button shutdown (Surface Pro models only) Solution 6: Refresh Surface After a refresh, check and install the updates with the cover attached. Can your Surface connect and pair with other Bluetooth devices normally? You can start by trying the following programs： If the keyboard isn't responding on your Surface Laptop, don't worry---there's a secret handshake that will fix it. Like I said: it is NOT the keyboard. This means Surface Keyboard or Surface Ergonomic Keyboard is already paired to with another PC nearby. If the keyboard is not properly connected to the Surface Pro, it may not work. Try disabling and re-enabling it in order to reset the keyboard Surface keyboards allow you to easily transform your Surface Pro 9 into a laptop for greater flexibility, comfort, and productivity. Need help. Whether you’re gearing up to clear out your inbox or write a research paper for a school project, the Surface Pro Signature Keyboard—complete with a full mechanical keyset, backlit keys, large touchpad, and built-in, wireless Slim Pen Generally speaking, if the Surface keyboard keys are not working properly, it may be due to a problem with the Surface device driver or the keyboard itself. See article: How to charge your Surface Slim Pen. This thread is locked. After you're done, make sure the pins are dry and that there are no cotton fibers on the connector. Once I did then thought ok The light above the Up arrow key flashes three times, then turns off (Surface Keyboard and Surface Ergonomic Keyboard only). Type of abuse. PAGE 5 Keyboard not connecting with surface I have a surface pro 8 and the keyboard is not being recognized by the computer. If it's an unintentional change, it can seem like your Keyboard is not working correctly. Another surefire solution for the Surface 4 If you're using the flex keyboard that came out at the same time as the Surface Pro 11, we've indeed received some feedback from users claiming that the flex keyboard may become unresponsive to wake host from sleep, The only advice that can be provided for the time being is to check for firmware updates that are available through the Surface app, and if so, do not Keyboard not connecting anymore . - Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic i ran update on my surface pro 9 on 4 October 2024. My Surface Go has had this problem many times but recently it is getting harder to get working again. I got a Surface Pro 7 and my keyboard is not working properly. I am unsure what the issue is. 8. 4 Fixes for The first thing to check is if your keyboard is properly attached to your surface. You can also try to charge the pen using the Surface Slim Pen charger. No worries, I'll do my best to help you. The solution was to press ⌨ Fn + ⌨ Bluetooth (instead of ⌨ Bluetooth) in order to switch to the next pairing device, and I was able to pair my other computer! Briefly describe your problem in the text box, such as "Surface Pro keyboard issue", and then press Enter. I can see the keyboard in the bluetooth options, however it doesn't recognise it as a keyboard and asks me to type in a code. I am trying to fix a Surface Pro 3/Windows 10 machine that will not detect the MS Keyboard (magnet). You can refer to the above website to re-fix your Surface keyboard connection issue. My PC isn’t connected to the Internet. Bring the bottom edge of your Surface Pro close to the top edge of the keyboard until the magnets click into place. I spoke with technical support for a long time. Another workaround is to send the Surface into standby and wake it up again (simply by pressing the power-button twice) after Thank you for your prompt response! First, I was told that the original keyboard that I purchased with the Surface Pro 11 (I purchased the "Keyboard with Slim Pen (model 1864,1962)) was not fully compatible with my SP11 by MS Tech Support and that is why I was having the issue with it that it would not always act like it was connected (i. I have the same question (2) Report abuse Report abuse. 9. Note: 1) To wake up the keyboard in sleep mode, press one of the keys please. What to Do if Brydge Keyboard Not Working on Microsoft Surface Pro.
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