Telus tv box troubleshooting. I want to move that TV to ano.

Telus tv box troubleshooting My TELUS. Make sure your TV is on and the digital box volume is set to 25. Now iPhones keep disconnecting from local WiFi. Changing the channel allows the video to again play but only for a few seconds. Sometimes, the issue could be with the integration of the Netflix app within the Optik TV system, and they might need to look into. No one available, would I like a call back, yes, OK someone will call asap wi Oct 15, 2019 · Just now, I was watching You Tube on the channel that advertises watching 4K videos on You Tube and my first two selections stopped playing for only a few minutes (for 40+ minutes material). Support. 1 day ago · Many hours spent with 3 successive, polite, methodical CSRs repeating same routine, no result. From the Home screen, navigate to Settings → Device settings → Remotes & Accessories → Program Remote with TV and follow the steps on screen. Jul 15, 2023 · I can move boxes between TVs and the problem always comes up on the same TV while the other TVs have no problem. If none of these steps work, it might be worth reaching out to tech support directly for further troubleshooting. The issue went away for a few days, and then returned. Nov 10, 2024 · Telus box is still not functioning properly. I've tried the reset button on back, tried disconnecting power+HDMI for a while, tried 4x unplugs, sometimes that'll show Telus logo for a second. I don't understand why but suspect Telus made changes to the optic tv box and or modem/router. Telus box is still not functioning properly. You can look at your devices in the TELUS Connect app - they appear as TELUS TV Digital Box . Scrolled down to factory Jul 4, 2023 · This is going to be specific to the box. Thanks, Kate, for the update. There is something wrong with the address they say BUT I live in a standard apartment build I received my Telus Digital Box yesterday in the mail. Check your bill - any equipment rentals will be on there - it should appear as TELUS TV Digital Box Rental - Optik TV. You're also not alone in experiencing this; I found a couple of tickets with a similar issue with our support team. This guidance also applies to your personal video recorder (PVR) set top box. unplug the boxes and router, wait a minute plug in the wifi router count 15 seconds, then plug in the PVR count 15 seconds, then plug in the wireless boxes. Today, Telus called me and offered me a deal to switch back. Unfortunately, none of the users got back to us on whether the troubleshooting steps worked, so it's still a mystery as to why this is happening on certain boxes. Here’s what I’ve done so far: 1. Nov 28, 2024 · Ability to record daily CTV news program as a series recording (Telus TV+) in Optik TV 2 weeks ago; Optik TV box vs new Telus TV Box and Recordings in Optik TV a month ago; TELUS TV+ app records to cloud but I have a PVR in Optik TV a month ago; pvr issues in Optik TV October; TELUS TV+ recording issues in Optik TV October Nov 17, 2024 · SOLVED 1. Jan 18, 2022 · This is my second box. So the power is lost a number of times and it is like pulling hens teeth to restart the tuner. As many have mentioned, I still use the Telus modem to hardwire the tv cable boxes from around the house because of the IGMP snooping. Hi, I recently switch over to the new TELUS TV+ using the TelusTV-21T android boxes. Unplugging and replugging always ends up like this. Google assistant button makes the screen go black and brings up the guide momentarily, but it is unusable and then it goes back to the current channel again. The light just stays white when pressing power button, Even when pressing factory reset. unplug the boxes and router, wait a minute; plug in the wifi router; count 15 seconds, then plug in the PVR; count 15 seconds, then plug in the wireless boxes. Has seen it happen before. Security. Find a store. Jan 13, 2024 · I received my Telus Digital Box yesterday in the mail. Got the first box replaced, which now is replaced with the VIP5602W box. Apr 8, 2021 · Optik TV box shows no signal on samsung tv in Optik TV Monday; TV+ box won't start up in Optik TV 3 weeks ago; 4k PVR and Activation Code Problem in Optik TV 4 weeks ago; New Optik TV Box is a dud - how to replace in Optik TV November; Partial control with Telus remote on LG TV in Optik TV November I logged into my account online and looked for support answers for why my tuner does not reboot after power is off. Sep 14, 2023 · TV Buffering and the Freezes on Restart Show or Resume in Optik TV a week ago; Google streamer (Restart and playback issues) in Optik TV 2 weeks ago; Optik Remote Not Controlling Volume on 2024 Samsung S95D OLED TV in Optik TV 2 weeks ago; TV+ box won't start up in Optik TV 3 weeks ago; No volume on show I'm watching on Hayu in Optik TV a month ago Nov 26, 2021 · We have a RCA Roku TV and have connected the Telus digital box to it (HDMI) with no problems but we cannot get the volume to increase beyond a bare minimum. My internet works fine as several of my computers work and I did a Telus speed test and it's all working fine. It's fine starting at the top of the next hour, but the current time doesn't have a Aug 27, 2024 · For Basics, Core and Core + 1 Premium plans, recording can be added for regular pricing, currently $10/mo and subject to change without notice. I have the new pik tv box. I Unplugged and plugg Live TV timeout in TV Tuesday; Optik TV box shows no signal on samsung tv in TV Monday; Optik Set Top Box TelusTV21-T - Fail to Complete Boot Up - Power Supply in TV Sunday; Nature & Civilization Channel Displays on Website in TV Saturday The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. I Pressed power on my remote nothing happened. If you get the same message on the screen, call Telus. Plugged in power and immediately held in the reboot button at the back 3. Non 4K ones were fine for years. I followed all instructions. Finally technician visit confirms result, notes HDMI Hi @M1- moving the remote will almost always (unless the movement is very subtle) trigger the accelerometer, which will turn on the backlight. After unpausing the box, my remote wouldn’t connect to it to turn it off. Apr 14, 2019 · You'll get the initializing message on screen endlessly when the box has no internet. I connected the Amazon Fire TV to the optik tv box and even with volume at 100 it's barely audible. I would consider switc This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. However I now have one Telus Optik TV 4K box (model vip5602wt) that I need connected via wireless. The TV is also connected to an Xbox, which displays all of its Can you try these steps to potentially resolve the problem: Restart Your Telus TV+ Box: Unplug your Telus TV+ box from the power source, wait for about 30 seconds, and then plug it back in. We never had audio problems with the main floor TV's audio. If it's just one box, it's likely the connection between the box and the Telus installed router. Dec 22, 2024 · All the sudden our TV box won't fully start up. It doesn't flicker go off change colour nothing. Both exhibit the same issues. I have confirmed internet by WIFI and ethernet but the box displays lost internet then internet connected an it all starts working again. I do not want to connect directly to my TV as the reason I have an amp is to enjoy my surround sound speakers. I checked the volume controls but it seems its only messed up when watching Op I then rebooted my T3200M modem and power cycled the ONT. Each time the help desk swears it is on its way. Apr 17, 2009 · If you are trying to control your TELUS TV digital box press the button labelled "TELUS TV" located at the top of your remote control; The button should light up when you press it. Dec 28, 2024 · In 2023, I was, very briefly, a Telus Optik TV and internet subscriber. May 6, 2021 · So for the past few weeks on and off my Telus Optik TV Box would intermittently cut out both video and audio, and now today all it does is give me green and pink glitching and will not do anything but, I have tried all troubleshooting steps in hopes of fixing it but to no avail, any tips before I ca Apr 24, 2018 · The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. The first 3 boxes sent to me would not give me the options on the Guide to narrow the listings to favourite channels. The reset is a last resort option and should not be do Jul 21, 2020 · But as soon as you turn off the Optic box it will not handshake with the TV again without a hard reset. You might have better luck contacting Telus with online "chat" Jun 5, 2023 · Submit your specific TV service questions by creating a post in the Neighbourhood, or submit your TV product and feature suggestions here. The "problem TV" (it's actually a Telus TV+ problem, not a TV problem since all the other apps work fine on that TV) is a small 19" kitchen TV that only has a 720p native resolution. When we PVR programming 9 out of 10 times there are no Captions on the PVR'd file. unplug power, 5, 10, 30, 60 seconds, replug and get Telus on screen, then "no signal" White l Sep 17, 2021 · I noticed the sequence to turning on the boxes makes a difference. . In addition the internals cannot see internet which is causing your problem. If I unplug the box and do a re-boot, it works fine for most of the day, but then will need a re-boot again the next day. If it does not light up, please replace the batteries in your remote control. I understand that improving picture quality is a "huge undertaking", however it seems that this is issue is poor product design and product decisions by your vendor and his firmware team. TELUS TV Digital Box (name) and TELUSTV-21T (model) should both be well known reference points for technical support agents. I have searched LG support, Denon Support, and Telus support with no luck beyond this thread. 4. 5. No problems since then. One of the boxes that is on wifi overheats frequently - usually with either 4K content or when using Netflix on channel 422. The TV says no signal to input. Attempts to unpair and pair the remo Oct 11, 2024 · Telus box is still not functioning properly. Recommended troubleshooting: May 16, 2022 · Hi @Clj9uk2003 . Mar 10, 2023 · Hi Strange problem. A red X means you now need to replace the box. The TV is also connected to an Xbox, which displays all of its The TELUS Remote will now control only the TELUS TV Digital Box, and not your TV’s volume and power. Since AI did not understand, I asked for a person. May 16, 2022 · I can't get my box to turn on. Feb 26, 2021 · I fixed it. Press and hold the TV button until the red light flashes twice. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Most issues you'll encounter with your TELUS digital set top box (STB) can be solved using one of the solutions below. Mar 14, 2023 · I have the new Google-based Telus TV+ box, and am having some issues with the Guide. The TELUS team acknowledges that our Box #5, (which had a little sticker on the back which I believe means “refurbished”) was plugged in and wouldn’t go any farther than the Telus logo and the circles going round and round. Plugged the box into the TV via HDMI, plugged the box into the wall. picture will freeze and then Optik TV page is shown saying Television signal has been lost. Yes restart your Optik digital box No contact Nov 10, 2019 · Accessing 4K on TELUS TV-21T in Optik TV March; Issue with Telus Android box and Samsung 95B Oled TVs in Optik TV February; Television Signal Has Been Lost message and IGMP snooping on Telus Router in Optik TV 08-16-2023; Program your Slimline Remote 2 for Optik TV - Optical Volume control in Optik TV 11-28-2022; new 4k pvr with my fiber Dec 5, 2023 · anything you can do on this ? Called Telus and a Supervisor responded and fiddled around for an hour and then REPLACED that one upsktairs box. This morning closed captions were turned on though we didn't do it. The volume on all the streaming apps is full on so we know it is a connection or compatibility issue. I don't have an internet issue as my wifi fine. My PVR is now connected to the modem while the wireless box is plugged in to the main TV. I’m working during the day but home in the evening if you can troubleshoot more. Box resolution has been set to 1080p as I thought the 4K setting was causing this. Your box did not have one in the new location you moved it to. My TV box started this a month or two ago, watch it rarely so I didn't notice. Android is ok. It was working yesterday. I see that now Telus offers 3G and 5G internet packages. We will be watching a program and it will just stop. Tested different HDMI ports. I am wondering if the majority of the TV box issues have been resolved (I haven't kept abreast of the issue since 2023) or whether I should just stick with Rogers/Shaw. The wireless boxes may need a reboot by holding down the power switch. Why does this cause a problem with Telus TV+?. 3. Eventually after an hour or so the boxes came back and my channels worked again. This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. 18 months of working OK, wireless from Boost, suddenly black screen, solid white light, no remote pairing. After spending more than 2 hours with a different technician I will be getting box #6 in 3 to 5 days. Pressing the button on the front had no effect, nor did unplugging & plugging in the modem. But when I switch to youtube or roku apps to watch programming the volume is fine and very loud. I tried a different HDMI cable, no luck. The many, many issues with the Optik set-top boxes forced me to switch to Shaw, who gave me a great deal on a 1. Dec 2, 2023 · This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. I grabbed it from the mailbox. We contact TELUS support and after replacing the HDMI cable and trying the box on another TV TELUS determined that it is an issue with the TV and will no longer provide assistance. I also have just been given a new PVR box prior to fix the wireless box issue, and a new wireless box again and the issue persists. Changed batteries still nothing. It's a big job keeping up with Sep 10, 2021 · I noticed the sequence to turning on the boxes makes a difference. Restart Your Telus TV+ Box: Unplug your Telus TV+ box from the power source, wait for about 30 seconds, and then plug it back in. Troubleshooting audio problems on OPTIK TV. pages. At this point, you probably need to connect with a troubleshooting agent, since there's limited troubleshooting strangers on the internet can do 🙂. Managed IT. I used to be with Telus but had to cancel my services due to the many TV box issues that have been canvassed in this forum. Have only had it "wake" 2 times randomly. Freezes 3 times a day. Recordings are only available to watch in Canada. First is to make sure the input on your TV hasn't changed. May 2, 2022 · TV Optik Box: ARRIS PVR box Guid: fd4eb1a2-6246-4e62-a79e-9345bc408523 Connected through: HDMI When did the issue begin: It started when we created a new account, because our landlady terminated her previous account on telus, so we open our own account on April 2020. We have the new Telus TV+ Android TV boxes. Nov 12, 2024 · Telus box is still not functioning properly. Another box is directly connected to the router using ethernet. I assume that you've checked with either a difference device and the same HDMI cable, or a different HDMI cable? Aug 3, 2023 · I concur with your opinion of the new TV boxes. Many hours spent with 3 successive, polite, methodical CSRs repeating same routine, no result. Today I am on my 4th attempt. Almost every time I turn on the TV and box, I get a TELUS TV+ screen that just continue to spin. And the prime tv and YouTube apps logged us out so we had to start over. HDMI to smart tv that was wirelessly connected to the Telus router 2. Nov 27, 2023 · This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. 5 Gbps internet plan and TV package. Contact us. It's a new box only had it a month or so. 3 TV-217 replacement boxes, identical result. Why does this cause a problem with Telus TV+? May 17, 2022 · Hi At this point, you probably need to connect with a troubleshooting agent, since there's limited troubleshooting strangers on the internet can do . push button on front, nothing happens. How to use the TELUS TV+ app I received my Telus Digital Box yesterday in the mail. Enter the code for your TV brand from the list provided in the manual. No response to controller input. May 16, 2022 · If your box has a white light underneath, you'll want to check that your HDMI cable (the one supplied with the box) is connected to both your TV and your box and seated properly, and the correct input on your TV is selected. Pressed every button. Recordings are available to watch on your TELUS TV Digital Box or on the TELUS TV+ app on compatible devices. Can't connect to your TELUS home internet: All my devices cannot connect Sep 14, 2023 · These troubleshooting step I'm providing is for the latest TelusTV-21T. Telus Tech said there are common issues with LG TVs not being compatible with other devices (however the Xbox works great) and that settings need to be change so the TV box will be compatible - he didn't change or tell me Dec 24, 2023 · The primary PVR Telus box works perfectly. I always keep my set-top boxes plugged in, but after a quick test and consulting my hardware expert, it seems that because the remote is paired via bluetooth, when you unplug the box, that bluetooth connection is broken and the remote is searching for The TelusTV tuner (2 boxes now) fail to start after a brief power outage. Furthermore, the TV itself is a smart TV, and all content on it is displayed normally. The box may have malfunctioned and may need replacement. Finally technician visit confirms result, notes HDMI link to tv must be established for box to communicate with Telus and remote to pair. Then the ARRIS BOX started rebooting. check other channels 2. Oct 27, 2020 · Intermittently the t. Tested different channels . We have 3 boxes. Press TV to program the remote for your TV set or AUX for all other devices. I am a new subscriber and so far have had nothing but annoying problems with them. None of the functions work on the remote. AC power back on for hours along with internet, "no signal" blue scree. To restore service try the following 1. Hard reset (unpluging the unit) required. We switch to TELUS Fiber TV and everything was working great for 6 months. All boxes were still stuck on "initialization screen". 6. I then rebooted my T3200M modem and power cycled the ONT. It Sep 14, 2023 · TV portion of Telus app doesn't work in Optik TV yesterday; Optik Remote Not Controlling Volume on 2024 Samsung S95D OLED TV in Optik TV 2 weeks ago; TV+ box won't start up in Optik TV 3 weeks ago "Television signal has been lost" in Optik TV 4 weeks ago; Unable to activate Disney+ in Optik TV a month ago Sep 25, 2023 · 2. This has nothing to do with hardware upgrades as they use completely separate systems. Having the Android box continuously on HDR (which is optimized for 4K) when 99% of the TELUS TV programming deliverables are regular HD and thus badly Internet & TV; Phone. Apr 24, 2018 · Typically occurs when the set top box doesn't have an internet connection. Check Your Connections: Ensure all cables connecting your Telus TV+ box to your TV and any sound systems ar I’d paused my Optik TV Digital Box yesterday, but when I came home, the box was on (white light). Restarted the boxes. Nothing works. It's like the power button on the box does not work. Solutions to issues that may cause your Optik TV digital set top box to stop working. no one calls so here I am. Cables are fine. After re Dec 21, 2024 · I have tried since early November to get a tv box replaced that stopped working. it doesnt arrive. Check Your Connections : Ensure all cables connecting your Telus TV+ box to your TV and any sound systems are secure and in good condition. Nov 19, 2020 · I have three boxes. I didn’t check the other boxes. Solid white LED on the device, flashing white on remote. Often, when I wake up the TV box from a period of dormancy, the Guide shows "No information" for most channels at the current time. Yes I have tried a direct to tv on a Samsung, lg, and sharp…they all see the Telus logo, then spinning colors then right to android tv screen logo where it stays stuck…I’ll be returning the box for a replacement…in the meantime I use the Telus tv+ app which works decently enough…thanks for your inputs… Dec 22, 2024 · All the sudden our TV box won't fully start up. Looking for ideas on what the settings in my LG TV should be to fix the issue of the Telus digital TV box image not working. 2. I just had my wireless optik box replaced and the same issue has continued. When I watch using the secondary box, video of live TV only plays for 7 or 8 seconds then either says “Television signal has been lost” or just freezes. I've looked everywhere for some kind of solution to these problems, the Telus PVR support page is referring to the old box from what I can gather from the options. At any point, you can choose to control your TV using your TELUS Remote again. Recordings are not ac Telus Android Boxes - PVR. Aug 7, 2021 · It means the box isn't getting an internet connection. On the box the light is solid white, it doesn't respond to any remote commands. Reboot your Telus router or gateway and then reboot all the boxes ONCE. Oct 30, 2023 · Telus TV is stuck on the last channel I was watching with a transparent black rectangle through the middle third of the screen. The box will then load the TELUS screen and then the home screen. Does anyone know a workaround to this? Dec 22, 2024 · All the sudden our TV box won't fully start up. Jul 22, 2023 · I can move boxes between TVs and the problem always comes up on the same TV while the other TVs have no problem. May 2, 2022 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tested 3 different HDMI cables. If I unplug and replug it the Telus logo flashes on screen, followed by the android tv loading screen then video just cuts out. check your Telus supplied equipment 3. But for the last week the picture will become all pixelated and the sound will continue but the picture is frozen until you turn the channel and go back to what you were watching. I want to move that TV to ano Dec 22, 2024 · All the sudden our TV box won't fully start up. nothing. The box has a light on, but is not connecting to the tv or pairing with the remote it was sent with. Any thoughts? Nov 11, 2024 · Telus box is still not functioning properly. NADA So I clicked on the AI bot and asked the question. If the TV is still on the correct input and there is still no signal, contact tech support directly. Is the round circle on the front the power button? I Pressed that nothing happens. Last night was something new, I couldn’t pause or rewind live tv either. Small Business Deals. The "soft reset" requires an internet connection. We have also had issues with connections to the PVR cloud service. Anyone else have this problem? unpacking the TELUS TV digital box You should find the following equipment and accessories with your TELUS TV digital box: TELUS TV digital box TELUS TV Universal Remote Control (shown below) Batteries for the remote control Ethernet cable (shown below) Audio/video cable with RCA plugs (shown below) Power cord To program the remote for your TV, follow the instructions in the manual. The box is in a wide open space with lots of circulation. Jun 30, 2023 · I concur with your opinion of the new TV boxes. May 17, 2022 · I have done everything you have said. check internet connection 4. Reboot your Digital Box. Cart has 0 items. We look forward to hearing from you and working together to make Optik TV the best it can be! New to Optik TV? Check out these support articles: Installing your TELUS TV Digital Box. v. Contacted Telus Support, who fixed "multiple errors" with the first box. TV apps worked as well. Flashed Telus logo then went blank screen so released reboot button and it brought up the internal Android TV screen 4. My Roku TV no longer sees the TV box and says "No Signal". Telus Optik TV Constantly freezing I recently had fibre put in this spring and rarely had any issues with watching Optik TV, usually a reset would do the trick. kqs qcwnu tpkpa zigun ceeu cmtyi qbun ujxnq lqpfc iihust